The San Francisco Long-Term Care Ombudsman Program works to improve the quality of life and quality of care of people living in nursing homes, residential care homes and assisted living facilities. The Ombudsman Program receives, responds to and investigates complaints made by residents, family members and anybody else concerned about the well being of a resident. In addition, the Ombudsman Program provides consultation and education to the residents and the public regarding resident rights and good care practices.


  • Ombudsmen investigate reports of abuse for elder adults, clients of the behavioral health system, and the developmentally disabled living in long-term care facilities.

  • Ombudsmen encourage resident empowerment and strength based self advocacy, through informing residents of resident rights, and options for long term care. 

  • The Ombudsman Program provides consultations to families, residents, and other agencies on choosing a long term care facility. Consultations are also available for problem solving for long term care professionals and family members regarding long-term care.

  • Ombudsmen advocate for safe transitions home for residents discharged from nursing based rehabilitation centers.

  • Ombudsmen facilitate the creation of family and resident councils. They can also attend these councils to support residents.

  • Ombudsmen advocate for changes in laws, regulations and public policies to protect the health, safety and welfare of residents living in long-term care facilities.










© Content copyright 2016. SFLTCOP is funded by the SF Dept of Aging & Adult Services in contract with the Felton Institute.

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